> Source: https://instantdeedpoll.co.uk/contact/ — last reviewed 22 August 2026. This Markdown mirror is generated at build time from the same content the page serves.

# Contact Us

Quick answer

The fastest way to reach us is email: support@instantdeedpoll.co.uk. We answer every message within 2 working days. For order problems, include your order reference from your confirmation email; for a lost re-download link, tell us the email address you ordered with.

Checked by [Sarah Ellison](/author/sarah-ellison/), paralegal — last reviewed 22 August 2026

## How do I get help with my order?

Email [support@instantdeedpoll.co.uk](mailto:support@instantdeedpoll.co.uk) with your order reference (it is in your delivery email) and we will sort it — re-sent PDFs, corrected documents if we made a typo, refund requests under the acceptance guarantee. We respond within 2 working days.

## I can’t find my PDF or re-download link. What do I do?

First check your spam folder — the PDF arrives by email within minutes of payment, and spam filters occasionally catch it. Your delivery email also contains your personal re-download link, valid for 12 months with unlimited downloads. If it is still missing, email us from the address you ordered with and we will resend everything.

## Can you give me legal advice about my situation?

No — we are not a law firm and cannot advise on individual circumstances. For contested child name changes, court matters or anything complex, consult a solicitor. Our [disclaimer](/disclaimer/) explains the boundary clearly.