Order help and contact

After successful payment, allow a few minutes for payment confirmation and document preparation. Check your inbox and spam or junk folder for the delivery email. If you still have the order page open, check its status there. A pending order page does not itself confirm that payment completed.

If the email is still missing, contact support@instantdeedpoll.co.uk from the email address you ordered with. Include your order reference if you have it and say whether the payment appears completed, pending or failed. If you entered the wrong email, explain that so support can help check the order. Do not place another order just to recover a PDF.

A pending status can mean payment confirmation or document preparation has not finished. If you have just paid, allow a moment and refresh your order page. If payment was not completed, reaching an order page is not proof of a charge. Contact support if the status does not change or an order says it needs attention.

If the page says we could not finish the order, do not pay again. Email support with the order reference so we can check what happened. A pending entry in a banking app is not the same as a completed payment; tell us which status you see, without sending a card number or bank statement.

For cancellation or refund requests, see the refund policy. A support request does not require a new purchase.

Before paying, return to the relevant form step, correct the information and preview the document again. After delivery, contact support before using a document with incorrect details. Explain which field is wrong and include your order reference. We check the issue before confirming the appropriate correction or replacement.

Check names, dates and addresses carefully before payment. The watermarked preview is for checking your details; it is not the finished document to sign.

If we made a typo or generated the document incorrectly, our correction and refund policy explains the remedy. Do not assume every customer-entered change is covered by the wording guarantee. If you have already signed or used the document, tell support before changing it.

Use the finished PDF in your delivery email or the download links on your order page. Save a private copy, open it in a PDF reader and check that all pages print clearly without cropped text. InstantDeedPoll supplies digital documents; printing and any postage to organisations are arranged separately by you.

If a PDF will not open, try downloading it first and opening the saved file with your device’s PDF reader. For a printer problem, use its fit-to-page setting and check the print preview. Use a device and printer you trust because the document contains personal details.

Follow the instructions for the particular document: deed poll witnesses and signing differ from authorised witnessing for statutory declarations. Notification letters are correspondence, not a substitute for a signed deed poll or a witnessed declaration.

Personal download links work for 12 months after delivery, with unlimited downloads during that period. The order page shows the expiry date. An expired download link does not mean that a document you already downloaded has been cancelled. Save your own private copy rather than relying on the link as permanent storage.

If the link has expired or you cannot find it, email support from the purchase email address with your order reference. We will check what help is available; a new link or recovery after the download period is not guaranteed. Keep links private and do not paste them into public chats or reviews.

If you have lost the signed original, read how to replace a lost deed poll. Downloading a PDF and replacing an original ink-signed document are different tasks.

Check which documents your purchase includes and follow the instructions for each one. A deed poll needs proper signing; a statutory declaration needs an authorised witness. Notification letters help you contact organisations. Buying a document or letter pack does not automatically change your passport, driving licence, bank or other records.

Work through the who-to-notify checklist or use the free name change organiser. Each organisation decides which evidence and submission method it accepts. Our guides cover passport name changes, driving licences and bank accounts.

If your pack contains both a deed poll and a statutory declaration, use the separate signing instructions for each. Buying a pack does not mean every recipient needs every document in it.

Ask the organisation to explain what evidence or correction it needs. A refusal can concern wording, signing, missing evidence or its own eligibility rules. Our 60-day wording guarantee applies to refusals solely because of the document’s wording; it is not a promise that every application will be accepted.

Use our deed poll rejection help to identify a next step, then read the wording guarantee and refund conditions. Email support with your order reference and the reason given. Start with a description of the problem; we will ask for relevant evidence if needed.

Email support@instantdeedpoll.co.uk, preferably from the address you used to order. Include your order reference, what you were trying to do and the error or problem you saw. We respond within 2 working days. If you do not have a reference, say so and describe when you placed the order.

Email InstantDeedPoll support. Do not send passwords, full card details, identity-document scans or personal download links in an initial support request. If a screenshot helps explain a technical error, hide personal information first.

For details about how order and support information is handled, see our privacy policy.

We can help with orders, delivered files and how to use the service. We are not a law firm and do not provide individual legal advice. For a disputed child name change, court order or another complex situation, consult a solicitor or ask the organisation requesting evidence what it requires.

The document checker explains common routes, including free and official options. Our service disclaimer sets out its limits. See the name change knowledge base for guidance by situation.